HP Solution Center failed to open
March 24, 2009
Recently, the HP Solution Center suddently stop working. When I launch HP SolutionCenter, nothing happens. In the error log, I see the errors:
Product: SolutionCenter -- Error 1904. Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT - 2147220473. Contact your support personnel.
What seems to have happened is the following:
- Adobe Flash is updated to version 10. This cause Flash9b.ocx to be deleted from C:\Windows\Flash
- HP Solution Center is apparently dependent on Flash9b.ocx, so it stopped working.
Here’s how I got rid of the error.
- Uninstall HP solution center because HP do not allow you to reinstall the HP Solution Center. Instead, we have to uninstall so we can install the HP Solution Center again.
- Reinstall HP Solution.
If you examine C:\Windows\System32\Macromed\flash, Flash9b.ocx is back even though we have Flash10.ocx. If you examine the event log, there is the same registration error again (you can’t register Flash9b.ocx because there is a later version), but HP solutions apparently works.
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1.
Ben Fulton | April 7, 2009 at 8:51 pm
Great tip. You would think a big company like HP would be able to put together a half-decent piece of printer management software, but between the zillion services it insists on running and problems like this, they should contract out to somebody else.
2.
Magna | September 24, 2009 at 8:20 am
An easer solution is to copy (COPY DO NOT CHANGE THE NAME) of the Flash10c.ocx file and past it into the same directory and re-name the copied file to Flash9b.ocx and this should work.
Mine is presently running with both .ocx files without a problem.
3.
N. C. Louka | October 19, 2009 at 5:40 pm
HP Solution Center problem. Setup fails because it cannot find the program SolutionCenter.msi
How can I download this file?