HP Solution Center failed to open

March 24, 2009 at 5:52 pm 7 comments

Recently, the HP Solution Center suddently stop working. When I launch HP SolutionCenter, nothing happens. In the error log, I see the errors:

Product: SolutionCenter -- Error 1904. 
Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. 
HRESULT - 2147220473. Contact your support personnel.

What seems to have happened is the following:

  1. Adobe Flash is updated to version 10. This cause Flash9b.ocx to be deleted from C:\Windows\Flash
  2. HP Solution Center is apparently dependent on Flash9b.ocx, so it stopped working.

Here’s how I got rid of the error.

  1. Uninstall HP solution center because HP do not allow you to reinstall the HP Solution Center. Instead, we have to uninstall so we can install the HP Solution Center again.
  2. Reinstall HP Solution.

If you examine C:\Windows\System32\Macromed\flash, Flash9b.ocx is back even though we have Flash10.ocx. If you examine the event log, there is the same registration error again (you can’t register Flash9b.ocx because there is a later version), but HP solutions apparently works.

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Entry filed under: Hardware, Uncategorized, Windows. Tags: .

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7 Comments Add your own

  • 1. Ben Fulton  |  April 7, 2009 at 8:51 pm

    Great tip. You would think a big company like HP would be able to put together a half-decent piece of printer management software, but between the zillion services it insists on running and problems like this, they should contract out to somebody else.

    Reply
  • 2. Magna  |  September 24, 2009 at 8:20 am

    An easer solution is to copy (COPY DO NOT CHANGE THE NAME) of the Flash10c.ocx file and past it into the same directory and re-name the copied file to Flash9b.ocx and this should work.

    Mine is presently running with both .ocx files without a problem.

    Reply
  • 3. N. C. Louka  |  October 19, 2009 at 5:40 pm

    HP Solution Center problem. Setup fails because it cannot find the program SolutionCenter.msi
    How can I download this file?

    Reply
  • 4. areef  |  September 5, 2010 at 3:35 am

    This occurs when you have a HP printer and the HP printer solution installed. When this happens do one thing. Put in the CD or source of the installation of the HP printer driver. This will search and reinstall the thing . Once you restart the machine should be fine

    Reply
  • 5. PIETER  |  November 24, 2010 at 5:54 am

    I CAN NOT SCAN ON MY HP DESKYET F2483,LIKE TO GET IT ON LINE NEED ASST ASAP. THANKS
    PIETER

    Reply
  • 6. Anita Swary  |  July 11, 2011 at 9:53 pm

    I would like to have HP solution center ,back, I lost it when I bought this new computer

    .is it free ?
    Anita ,

    Reply
  • 7. Ken Allison  |  November 1, 2011 at 9:05 am

    If You’ll like HP’s No! Solution Center, you’ll love the HP Cue Discovery Service. The solution to that in Windows is to 1. stop the service in Services, 2. find (F3) the path and file to: hpqddsvc.dll and 3. run: regsvr32 -u “DRIVE:\Path\to\file\hpqddsvc.dll”. Use double quotes from start of drive to end of DLL. On re-boot (maybe sooner) it will be gone from Windows Services and the Registry with no DCOM ERROR. Run the command (above) without the -u and the Cue will return from Star Trek to wreak havoc on You.

    Reply

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