Artisan 835 Printer Issues on Windows

Recently, I received an Artisan 835 Printer for Christmas. The printing was perfect, but I was unable to scan or get the printer ink level to work. The problem turned out to be all firewall related. When I turn off the firewall, everything works just fine. Using process monitor, I was able to locate the programs to add as an exception to the firewall.

Symptom

When you attempt to check your ink level, the ink level is blank. When launch the Epson status monitor, you get “searching…” and then the following error:

Check all connections and make sure all devices are on. If the power was turned off during printing, cancel the print job. If the error does not clear, see your printer documentation.

Solution

The connection is being blocked by the firewall. Open windows firewall in the control panel and click on the exception tab. Click on add program and enter the following program:

C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe

After the progrom has been added. The ink level should now appear and the Epson status monitor should now work.

 

Symptom

When you select Epson Scan application, it errors out with the following error:

Cannot Communicate with the scanner.
Make sure the scanner is on, correctly setup and connected with no errors indicated.
For detail information, see Solving Problems in the User’s Guide

Solution

Open the windows firewall from the control panel. Click on exception tab and add the following program as an exception.

C:\WINDOWS\twain_32\escndv\escndv.exe

Now Epson Scan should work when you launch it.