HP Solution Center failed to open
Recently, the HP Solution Center suddently stop working. When I launch HP SolutionCenter, nothing happens. In the error log, I see the errors:
Product: SolutionCenter -- Error 1904. Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT - 2147220473. Contact your support personnel.
What seems to have happened is the following:
- Adobe Flash is updated to version 10. This cause Flash9b.ocx to be deleted from C:\Windows\Flash
- HP Solution Center is apparently dependent on Flash9b.ocx, so it stopped working.
Here’s how I got rid of the error.
- Uninstall HP solution center because HP do not allow you to reinstall the HP Solution Center. Instead, we have to uninstall so we can install the HP Solution Center again.
- Reinstall HP Solution.
If you examine C:\Windows\System32\Macromed\flash, Flash9b.ocx is back even though we have Flash10.ocx. If you examine the event log, there is the same registration error again (you can’t register Flash9b.ocx because there is a later version), but HP solutions apparently works.