Artisan 835 Printer Issues on Windows

January 29, 2011 at 11:59 am 5 comments

Recently, I received an Artisan 835 Printer for Christmas. The printing was perfect, but I was unable to scan or get the printer ink level to work. The problem turned out to be all firewall related. When I turn off the firewall, everything works just fine. Using process monitor, I was able to locate the programs to add as an exception to the firewall.


When you attempt to check your ink level, the ink level is blank. When launch the Epson status monitor, you get “searching…” and then the following error:

Check all connections and make sure all devices are on. If the power was turned off during printing, cancel the print job. If the error does not clear, see your printer documentation.


The connection is being blocked by the firewall. Open windows firewall in the control panel and click on the exception tab. Click on add program and enter the following program:

C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe

After the progrom has been added. The ink level should now appear and the Epson status monitor should now work.



When you select Epson Scan application, it errors out with the following error:

Cannot Communicate with the scanner.
Make sure the scanner is on, correctly setup and connected with no errors indicated.
For detail information, see Solving Problems in the User’s Guide


Open the windows firewall from the control panel. Click on exception tab and add the following program as an exception.


Now Epson Scan should work when you launch it.

Entry filed under: Hardware.

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5 Comments Add your own

  • 1. bianca  |  August 28, 2011 at 11:57 pm

    Thank you so much for posting clear instructions on how to solve this problem. I was lost without you.

  • 2. Jeri  |  February 24, 2012 at 12:43 pm

    Thanks a lot! This solved my problem too.

    • 3. Jeri  |  February 24, 2012 at 12:44 pm

      I should add that this worked for my WorkForce 840 all-in-one.

  • 4. Malc  |  April 4, 2012 at 5:47 am

    Many thanks. Your solution worked first time for my Epson Stylus SX435W All-in-One printer. Keep up the good work!

  • 5. Bas  |  September 27, 2012 at 2:46 pm

    Thanks, your method also solved my problem with the EPSON Status Monitor 3 running on XP PRO for an EPSON Stylus SX420W (NETWORK) all-in-one printer. Whereas the installation on my WIN 7 Premium was flawless, the installation on my XP PRO laptop was reporting a communication error on the ink level status. Although the firewall in XP PRO shows “Epson Stylus SX420W Network Setup” is added to the “Exceptions” in the Firewall Settings this does not seem to unblock communications with the EPSON Status Monitor 3 software. On the printer settings menu the ink level reporting remained “greyed-out”. Adding “eEBSvc.exe” to the firewall exceptions resolved the problem.


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